While onboarding and off boarding staff might seem simple, it can consume a huge number of help desk hours. One of WebVine's customers, In a 60-day window, Landis+Gyr’s IT department processed 63 new user requests, 190 user changes and 37 disabled user accounts.
It is a slow process where one step has to happen before the next can occur.
Manually entering account provisioning leads to inconsistent metadata in Active Directory accounts
A missing signoff (manager on leave) can cause significant delays
- A new starter is waiting on access before beginning the role properly
- The IT Ticketing system is overloaded with long queues
- People get frustrated – Hiring managers, new starters, and IT staff
- Incorrect permissions can get assigned, with inconvenient and even disastrous consequences
- Help desk employees are prevented from being free to focus on other projects.