How much does your current process really cost?

While onboarding and off boarding staff might seem simple, it can consume a huge number of help desk hours. One of WebVine's customers, In a 60-day window, Landis+Gyr’s IT department processed 63 new user requests, 190 user changes and 37 disabled user accounts.

It is a slow process where one step has to happen before the next can occur.

Manually entering account provisioning leads to inconsistent metadata in Active Directory accounts

A missing signoff (manager on leave) can cause significant delays

  • A new starter is waiting on access before beginning the role properly
  • The IT Ticketing system is overloaded with long queues
  • People get frustrated – Hiring managers, new starters, and IT staff
  • Incorrect permissions can get assigned, with inconvenient and even disastrous consequences
  • Help desk employees are prevented from being free to focus on other projects.
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