While onboarding and off boarding staff might seem simple, it can consume a huge number of help desk hours. One of WebVine's customers, In a 60-day window, Landis+Gyr’s IT department processed 63 new user requests, 190 user changes and 37 disabled user accounts.
It is a slow process where one step has to happen before the next can occur.
Manually entering account provisioning leads to inconsistent metadata in Active Directory accounts
A missing signoff (manager on leave) can cause significant delays
A new starter is waiting on access before beginning the role properly
The IT Ticketing system is overloaded with long queues
People get frustrated – Hiring managers, new starters, and IT staff
Incorrect permissions can get assigned, with inconvenient and even disastrous consequences
Help desk employees are prevented from being free to focus on other projects.
Receive a free report
Find out the true cost of your current onboarding process